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Home / Returns and refunds

Returns and refunds

We want you to be confident ordering machine-vision components from LumaSpec Vision. This policy explains how returns, exchanges and refunds work.

Return window

You can start a return up to 90 days from the date your order ships.

Condition of returned items

  • Items must be unused, uninstalled and unaltered, with all original labels and packaging.
  • Include everything that came with the item: cables, brackets, manuals and accessories.
  • Items must be in resalable condition, free from damage, scratches or signs of use. We may refuse a return that does not meet these conditions.

Items that cannot be returned

  • Products customized, modified or specially ordered to your requirements.
  • Items marked "final sale" at the time of purchase.

How to start a return

Reply to your order confirmation email to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number cannot be processed and may be sent back at your expense.

Return shipping

  • Defective, damaged or incorrect items: we send you a prepaid return label.
  • Other returns within the United States: we also provide the return label at no cost to you.
  • International returns: you pay return shipping, customs duties and taxes, unless the item is defective or we made an error.

Pack items securely in the original packaging or equivalent and use a trackable service. Damage caused by inadequate packaging may lead to a refused return or a partial refund.

Restocking fee

Some returns may carry a handling or restocking fee of up to 15% of the item price. We tell you the exact amount when we issue the RMA number. The fee is waived when the return is due to a defect or our error.

Inspection and refunds

  • We inspect returned items within 2-3 business days of receipt.
  • Approved refunds go back to your original payment method within 5-7 business days. Your bank may take up to 10 business days to show the credit.
  • Refunds do not include the original shipping charge, unless the return is due to a defect or our error.
  • If you prefer a replacement or exchange, we ship it at no extra cost, usually within 1-2 business days of approval.

Changes to this policy

We may update this policy from time to time. The version shown at checkout applies to your order.