Privacy policy
This policy explains how LumaSpec Vision ("we", "us") collects and uses personal information when you visit our website or buy from us.
What we collect
- Order information: name, email, phone number, billing and shipping address, items ordered and order history.
- Payment information: payments are processed by Shopify and its payment partners. We do not see or store full card numbers.
- Messages: anything you send us, for example about a return.
- Technical data at checkout: Shopify's checkout uses cookies and similar technologies to run the cart, prevent fraud and remember your session. Our product website itself does not use analytics or advertising trackers.
How we use it
- To process, ship and support your order, including returns and refunds.
- To send order, shipping and service emails.
- To prevent fraud and meet legal, tax and accounting obligations.
We do not sell your personal information. We send marketing email only if you opt in, and you can unsubscribe at any time.
Who we share it with
- Shopify, which hosts our store and checkout.
- Payment processors, to take payment.
- Carriers such as UPS and DHL, to deliver your order.
- Authorities, where the law requires it.
How long we keep it
We keep order records as long as needed for the purposes above and as required for tax and accounting, then delete them.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, or to object to certain uses. To make a request, reply to any order email from us. We will respond within the time the law requires.
International transfers
We and our service providers may process your information in the United States and other countries.
Changes
We may update this policy and will show the new version here.