Ordering, shipping, warranty, support, business terms and returns.
How do I order?
Choose a model and colour on its product page, then press Add to cart or Buy now. Checkout runs on Shopify. You get an order confirmation email straight away, then a shipping email with the tracking number.
Which payment methods do you accept?
Visa, Mastercard, American Express and other major cards, PayPal, Venmo, Shop Pay and Google Pay. All prices are in US dollars.
Is checkout secure?
Yes. Payment is taken on Shopify's encrypted, PCI DSS compliant checkout. Your card details go straight to the payment processor; we never see or store full card numbers.
How much is shipping, and how fast?
In-stock items ship within one business day: the same business day when you order by 2 PM ET, otherwise the next. Each product page shows its stock and when it ships; items not in stock show their lead time. Shipping is calculated at checkout from live UPS and DHL Express rates for your address, including faster services, so you see the exact cost before you pay. See the shipping policy.
Which countries do you ship to?
The United States and worldwide, including the European Union. Checkout lists every country we ship to. Import duties and VAT are paid by the buyer on delivery.
Are import duties included?
No. Prices and shipping charges do not include import duties, taxes or customs fees. International buyers pay them to the carrier or customs authority on delivery.
Can I return a product?
Yes, within 90 days of shipment if it is unused and in its original packaging. Reply to your order confirmation email for a return authorization (RMA) number. Within the US we send a prepaid return label. Approved refunds go back to your original payment method. A restocking fee of up to 15% may apply, waived for defects or our errors. Full details: returns and refunds.
What warranty do you give?
Every product carries a warranty of at least 3 years from the date it ships, covering defects in materials and workmanship under normal use. Some products carry a longer warranty. If a product fails under warranty, we repair or replace it, or refund it, and pay the return shipping. See the warranty and the terms of service.
What if a product is defective?
Email us or reply to your order confirmation email. We repair, replace or refund it under the 3-year warranty and pay the return shipping. See the terms of service.
Do you help choose and set up the parts?
Yes, free. Every unit comes with expert machine-vision support from our engineering team, which includes licensed Professional Engineers (P.E.): choosing the camera, lens and light for your part, working distance and field of view, and getting a good image once it is installed. Contact us with your part and what you need to see.
Do you give volume discounts?
Yes. For several units, a production line or a repeat order, add the parts to a quote with the quantities and we reply with volume pricing, usually within one business day.
Can my company buy on Net 30 terms?
Yes. Approved business accounts can order on Net 30 terms with a purchase order. Ask on a quote request or email us with your company name, billing address and accounts-payable contact. See Net 30 terms.
Can I check dimensions before I buy?
Yes. Product pages list full specifications. Most include a dimensioned drawing (PDF), and many a 3D model you can rotate on the page and download as a STEP file.
I'm not sure which light I need.
Start with the lighting selection guide. If you still have a question about fit, contact us with your part, defect and working distance.
Do I get a receipt or invoice?
Your order confirmation email is your receipt. If you need an invoice with your company details, reply to that email.